We at Retail School of Excellence have combined 20 years of experience in breaching the gap between support office, your sales team and the customer to ensure a desired and competitive shopping experience.

Marketing is a vital and critical function for all companies. The success and failure of any firm depends on the success of its marketing functions. This all sounds wonderful but will be completely ineffective if the customer’s interaction with your front line sends a complete different message than your multi million nationwide marketing campaign launched by head office. Your marketing vision needs to be supported by an effective sales professional that interacts with your customer daily. This involves an individual that is a tactical thinker, is customer concerned has passion, IQ and are relationship focused. Your sales team need to sell your product and have a holistic approach to sort the conflicts that may arise from time to time, speaking the language of your brand and help ease a difficult situation to reach a solution that is both beneficial for your company as well as your returning customer.

Key Features & Benefits of this Course

• Full online course anytime, anywhere and on any device
• Course duration 2 days
• Improve sales and create a positive and customer centric workforce
• Accredited certificate